Review 3 · Units 6–7

What's in the lesson

1. 1Warm-up
2. 2In this lesson
3. 3Remember these?Vocabulary
4. 4Match the wordsVocabulary exercise
5. 5Tinpail Kitchen's busy fallVocabulary exercise
6. 6Wendy's slidesReading
7. 7Check your understandingReading comprehension
8. 8Check the callListening comprehension
9. 9Grammar from units 6–7Grammar rule
10. 10Grammar checkGrammar exercise
11. 11Find the mistakeGrammar exercise
12. 12Say it naturallySpeaking practice
13. 13Results, then a callSpeaking practice
14. 14Let's discussDiscussion
15. 15Wrap-up

Homework

1. 1Homework: closest meaningVocabulary exercise
2. 2Homework: your sentencesVocabulary exercise
3. 3Homework: Joel passes on the callGrammar exercise
4. 4Homework: an email to a client after a problemDiscussion

Words

• forecast/ˈfɔːrkæst/

  a statement about what will probably happen in the future, based on the information you have

• level off/ˌlevl ˈɔːf/

  to stop rising or falling and stay at about the same level

• hook/hʊk/

  something at the start of a talk that catches people's attention

• takeaway/ˈteɪkəweɪ/

  the main idea or lesson that people remember from a talk or a meeting

• trade-off/ˈtreɪd ɔːf/

  a balance between two things that you can't have at the same time

• upfront/ˌʌpˈfrʌnt/

  paid at the start, before you use a product or a service

• close a deal/ˌkloʊz ə ˈdiːl/

  to finish a sale or an agreement successfully, so that the customer agrees to buy

• digital wallet/ˌdɪdʒɪtl ˈwɑːlɪt/

  an app that keeps your card details on your phone or watch, so that you can pay with it

• escalate/ˈeskəleɪt/

  to pass a problem to someone more senior, for example a manager, because you cannot solve it yourself

• take responsibility/ˌteɪk rɪˌspɑːnsəˈbɪləti/

  to say that something is your job or your mistake, and deal with it

• paraphrase/ˈpærəfreɪz/

  to say what someone has said or written again, in different words

• jot down/ˌdʒɑːt ˈdaʊn/

  to write something quickly, often on a piece of paper

Two slides from the lesson

Warm-up

Before we look back at units 6 and 7:

1. Since we started unit 6, have you had to present numbers, sell something or deal with an unhappy customer? What happened?
2. What does your company or your team do better now than a year ago?
3. When a customer or a colleague is unhappy with your work, would you rather talk on the phone, by email or face to face? Why?

Grammar rule

Grammar from units 6–7

Unit	Grammar	Example
6	describing change: verb + adverb, adjective + noun; by, from … to, of	Revenue fell by 10% in August. · a sharp rise in September, from $90,000 to $135,000 · an increase of 30%
6	linkers and signposts	However, … · Therefore, … · As a result, … · In addition, … · For example, … · First, … Let's move on to… Finally, … To sum up, …
6	comparisons: how big the difference is	only a bit cheaper than Boxmill · much stronger · deliver twice as often · by far the cheapest
7	the first conditional and unless	If we hire two more drivers, we'll be able to say yes. · Unless something goes badly wrong, December will be our biggest month.
7	should have / shouldn't have (+ been) + past participle; apologies	We should have sent you his number. · Asha should have been told about the delay. · I apologize for that.
7	reported speech: statements, questions, requests; say / tell / ask	Asha said (that) her manager wasn't happy. · She asked if the boxes would leak again. · Joel told the kitchen to label every vegan lunch.

Things to watch. A verb takes an adverb (rose sharply) and a noun takes an adjective (a sharp rise); raise needs an object (raise prices), and rise has none. Before a comparative, use much, a lot, far or a bit, never very; than goes with a comparative, and as with as … as. After if and unless, use the present for the future, and after unless, a positive verb. After should have, use the past participle (should have gone, not should have went). In a reported question, use if or a question word and statement order, with no do or did and no question mark; when the message is still true or passed on the same day, you can keep the tense.